Quality Car Wash - Corporate Office

Rude manager. Did not help with service. Ask for help with my app and she didn't know what to do. She had an attitude and was getting upset when I didn't understand. Has no patience of any kind. Will be ending my subscription and never be coming in again. Disappointed

Poor job. Scratched my car all up. Owner named Doug Smith was very unprofessional by swearing and speaking in broken English when confronted. He seems to be mentally ill. AVOID!!!

I would give this a no stars rating if I could. I washed my car at the Holland - Chicago Drive location on 6/3/2022. There were no issues with the wash itself but the attendant at the exit was not paying attention to the buildup of cars at the exit. A car was stopped just outside the exit off the conveyor belt. My car rear ended the car in front of me while my car was on the conveyor belt in neutral. The attendant proceeded to yell at me for not having my car in neutral. If the attendant would have been paying attention, he could of shut the conveyer belt down. I address the issue with the manager and before looking at the recording, she offered a laundry list of excuses. On the tape, she accused me of having my car in reverse. If this was the case, my car would have backed into the car behind me? Really! We finally get to the part of the recording of the impact and we confirm that the car in front of me was indeed stopped just off the conveyor belt and my car rear end it under the power of the conveyer belt. I was offered a "sorry". No, incident report filed, nothing! I called the corporate office to file a incident report/compliant, only to be told that I had to go back to the location and address it with them. What a joke! I caution anyone to use the wash during a busy time as the attendants don't pay attention and are extremely rude/clueless. I will never go back to any Quality locations .

DO NOT WASH YOUR CAR HERE. The car wash off of Chicago drive in holland scratched my passenger window, trim, and mirror causing $1,080 worth of damage. Spoke to the manager who was rude, wouldn't listen, and tried making up spots on my car to not help me. I left and tried speaking to the Corporate President. She was worse than the actual manager wouldn't listen to me and wouldn't do anything to help. I now have to spent $580 to fix my car plus paying for my rental AFTER insurance on something that I shouldn't have had to pay for in the first place. If you want to spend $1,200 on a car wash and speak to managers that treat you like you don't matter this is the place for you.

Purchased a new vehicle. Told at Chicago dr store to take out tab or fee would be made. Had dealer take out and still charged. Poor service all around. This is a common Holland store that has poor customer service.

Don't buy add on's you will never get them. 1st time though no tire treatment went back for 2nd attempt this time they kept the receipt and still no tire treatment applied. South side rip off.

We used the Chicago Drive location. We were first-time users at Quality. We went through the wash so quickly that I thought there was no way the truck could be clean. Was I mistaken! I couldn't have done any better if I'd washed it by hand. We will return!